Tony Zaki

MENAT SVP, GM & Chief of Staff | Innovation Leader

Driving IT business leadership through insight, strategy and flawless execution.

Get in touch Download Résumé

Summary

As a senior executive with a solid background in IT and business leadership, I solve large‑scale business challenges and deliver strong contributions to performance, revenue and profitability of leading multinational organizations. I’m a trusted advisor and strategist who drives innovation, transforms business processes, manages business portfolios and builds IT capability roadmaps. I am passionate about building synergistic relationships and world‑class multi‑national teams and have a reputation for creating cultures of engagement. I offer special expertise in complex mergers and acquisitions and have led major initiatives such as the $6M consolidation of Dell and EMC professional services organizations across seven business units serving 13K users in 60 countries, and the $30M global SAP implementation spanning 57 countries.

Core Competencies

Skills & Languages

Top Skills: Program Management, Integration, Professional Services

Languages: English (Native or Bilingual), Arabic (Native or Bilingual)

Experience

SVP, General Manager MENAT – Iron Mountain

Jul 2024 – Present • Dubai, UAE

Leading commercial teams across the Middle East, North Africa, Türkiye and South Africa to drive growth and operational excellence for the MENAT region.

VP, Head of Incubation – Iron Mountain

Dec 2023 – Jul 2024 • Greater Boston Area / Dubai

Established and led the company’s incubation practice, building high‑performing cross‑functional teams to validate new product ideas, accelerate innovation and rapidly bring new offerings to market.

Vice President, Chief of Staff to the CEO – Iron Mountain

Feb 2020 – Jul 2024 • Greater Boston Area

Partnered closely with the CEO to shape strategic direction, improve operational effectiveness and lead enterprise initiatives across a 13,000‑employee organization.

Acting GM, Digital Business – Iron Mountain

Aug 2022 – Jan 2023 • Greater Boston Area

Steered day‑to‑day operations of the Digital Business Unit (3000+ employees; $300M+ revenue) during a pivotal transition, ensuring continuity and growth.

Vice President, Enterprise IT Product Management – Iron Mountain

Nov 2019 – Feb 2020 • Greater Boston Area

Drove product management across commercial, operations and enterprise data portfolios to enhance technology capabilities and customer value.

Vice President, IT Business Relationship Executive – Iron Mountain

Aug 2018 – Nov 2019 • Greater Boston Area

Served as the business relationship executive covering North America, aligning IT investments with business priorities and delivering strategic technology solutions.

Director, IT Business Consulting, Deployment & Managed Services – Dell Technologies

Oct 2015 – Jul 2018 • Greater Boston Area

Retained as the sole EMC leader following Dell’s acquisition and tasked with a $6M integration of Dell and EMC professional services processes. Built a three‑ to five‑year business capability roadmap and led multi‑functional teams using agile and waterfall methodologies.

Director, IT Business Consulting & Total Customer Experience – Dell Technologies

Apr 2014 – Oct 2015 • Greater Boston Area

Directed professional services and pre‑sales portfolio management across five organizations and launched a data‑driven total customer experience program leveraging predictive analytics to enhance satisfaction and retention.

Global Process Lead, PROPEL for Professional Services – Dell Technologies

Sep 2011 – Mar 2014 • Greater Boston Area

Led a $30M global conversion from Oracle/Clarity to SAP for 10,000 users across five organizations in 57 countries; drove business readiness, coordinated testing and roll‑outs, and collaborated with SAP on innovative solutions.

Senior Manager, IT Business Consulting & PPMG – Dell Technologies

Jun 2008 – Sep 2011 • Greater Boston Area

Managed a $15M portfolio of programs and projects for a newly formed professional services organization; promoted Lean Six Sigma discipline, executed post‑acquisition technology integrations and streamlined financial tracking and reporting.

Delivery Manager & Project Leadership Roles – IBM

Mar 1998 – Jun 2008 • Greater Chicago Area

Progressed through roles including Senior Systems Analyst, Project Manager, Senior Project Manager, Business Area Manager and Delivery Manager. Managed global teams of up to 55 people, oversaw IT outsourcing engagements, and delivered critical applications for Fortune 500 clients while completing a BA in Computer Science.

Education

Boston University

BA, Computer Sciences (1993 – 1997)

University of Phoenix

MBA, Technology Management (2002 – 2004)

Contact

You can reach me via email or connect with me on LinkedIn.